Cookie & Tracking Policy
Effective: 1 May 2025 · Helloo.Club — operated by RemotIQ Pty Ltd (ABN 91 682 628 128) · Perth, Western Australia, Australia
This Policy explains how Helloo.Club uses cookies and similar tracking technologies, in accordance with the Privacy Act 1988 (Cth) and applicable OAIC guidelines.
1. What Are Cookies
Cookies are small text files stored on your device when you visit or use the Platform. They help us recognise your device, remember preferences, and understand how our service is used. Similar technologies include local storage, session storage, and web beacons.
2. Cookie Categories
Essential cookies are required for the Platform to function and do not require your consent. All other categories require your consent, which you may provide or withdraw via the cookie banner or your account settings.
- Essential: authentication, session management, security — cannot be disabled
- Functional: preference storage, language settings, UI customisation
- Analytics: anonymised usage statistics, feature adoption, session analysis
- Performance: error monitoring, load times, technical diagnostics
- Marketing: referral tracking and promotional attribution (only where you have opted in)
3. Third-Party Cookies
Some cookies are set by third-party service providers such as analytics platforms and payment processors. These are subject to the respective provider's privacy policy. We do not permit third-party advertising cookies without your explicit consent.
4. Managing Cookies
When you first visit the Platform, you will be presented with a consent banner. You may accept or reject non-essential cookies and update your preferences at any time in account settings.
5. Retention Periods
- Session cookies: deleted when you close your browser
- Functional and analytics cookies: up to 13 months
- Marketing and attribution cookies: up to 90 days
6. Contact
Cookie and privacy enquiries: privacy@helloo.club